Privacy policy

1. Who we are

The Residential Grid is an estate agency operating in Milton Keynes and surrounding areas. Our registered address is Office 1, 23 Heathfield, Stacey Bushes, Milton Keynes, MK12 6HP. You can contact us at info@theresidentialgrid.co.uk or by calling 01908 106 204.

2. What data we collect

We may collect the following types of personal data:

• Full name, email address, phone number and postal address
• Property details and preferences
• Financial information (where required for property transactions)
• Identity documents (where required for AML compliance)
• Communication records (emails, calls, messages)
• Website usage data (via cookies — see our Cookie Policy)

3. How we use your data

We use your personal data to:

• Provide estate agency services including lettings and property management
• Respond to your enquiries and communicate with you about properties
• Comply with our legal obligations including anti-money laundering checks
• Send you relevant property updates and marketing (with your consent)
• Improve our website and services

4. Legal basis for processing

We process your data under the following legal bases: performance of a contract, compliance with a legal obligation, legitimate interests, and consent (where applicable).

5. How long we keep your data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Typically this is 6 years after the end of a transaction in line with standard UK practice.

6. Sharing your data

We do not sell your personal data. We may share it with trusted third parties including solicitors, mortgage advisors, surveyors and other parties directly involved in your property transaction, as well as with regulatory bodies where legally required.

7. Your rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, data portability, and to object to processing. To exercise any of these rights please contact us at info@theresidentialgrid.co.uk.

8. Complaints

If you are unhappy with how we handle your data you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.