Last updated: 30 September 2026
The portal is for our landlords, tenants and contractors. Your account is personal to you.
You sign in with your password, or with a link we email you. Keep your password and your email account secure: anyone who can read your email could use a sign-in link we send you.
Links in our emails are personal to you and stop working after 7 days. Please do not forward them. A link opens your jobs or repairs; for documents, messages, money and your details you will be asked to sign in.
Where your tenancy agreement or our terms of business say so, we may give you notices and documents through the portal or by email.
Only upload photos and files about the property, the tenancy or the job. Nothing unlawful, offensive or harmful. Please keep people out of your photos where you can. You stay the owner of what you upload; by uploading it you confirm you are allowed to share it, and you let us store it and pass it to the landlord and the contractor who need it for that repair or tenancy.
We record sign-ins and keep those records for 12 months. We may pause an account if we think it is being misused, and we will tell you.
We aim to keep the portal running, but it may sometimes be unavailable. If something is urgent, call us on 01582 310018.
How we use your information is set out in our privacy notice.
We may update these terms. The date at the top shows when they last changed.