Last updated: 11 October 2026
Please read carefully
These terms apply to your use of this website and give an overview of how we work. The service you instruct us for is governed by the written agreement we give you before we start (for landlords, our Terms of Business). If anything here differs from that agreement, the agreement applies.
The Residential Grid Ltd, a company registered in England and Wales (company number 17163127). Registered office: 110 Innovation Centre and Business Base, Great Marlings, Luton LU2 8DL. Contact: info@theresidentialgrid.co.uk | 01582 310018.
The Residential Grid provides residential lettings and property management services: tenant find, rent collection, full management, free rental valuations and standalone services. The specific terms of each service will be set out in a separate written agreement or letter of engagement provided to you before services commence.
Our fees are set out in full on our Fees page. Our letting and management fees are a percentage of the monthly rent; our other services are a fixed fee, or are priced from the contractor's quote where that is shown on the Fees page. No fees will be charged without your prior written agreement.
Cancelling. If you are a consumer and agree a service with us online, by phone or away from our office, you normally have 14 days to cancel. Your agreement explains how, and what happens if you ask us to start work within those 14 days.
Clients must provide accurate and complete information when instructing us. You must inform us of any material changes to your property or circumstances that may affect our services. You must cooperate with our AML identity verification process as required by law.
Where the law requires it, we verify the identity of our clients before providing services. We may request identity documents and proof of funds. We are obliged to report suspicions of money laundering to the relevant authorities.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. If you are a consumer, these terms do not affect your legal rights.
Subject to that, The Residential Grid will not be liable for any indirect or consequential loss arising from our services. Our total liability to you in connection with any matter will not exceed the total fees paid by you to us in connection with that matter.
Either party may terminate our agreement by giving written notice as specified in the relevant service agreement. Fees already earned for work completed will remain payable.
If you have a complaint please refer to our Complaints Procedure. We are a member of the Property Redress Scheme (membership number PRS060055). If we can't resolve your complaint, you can refer it to the Property Redress Scheme; our Complaints Procedure explains when and how.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.