Last updated: 11 November 2026
Cookies are small files a website saves on your device. Some are needed for the site to work; others are optional and are only set if you agree.
Keeps the website and your portal working while you use them, including keeping you signed in.
Lasts: until you close your browser
Remembers the cookie choices you made, so we don’t ask on every page.
Lasts: 12 months
Set when you open a repair or job link we emailed you, so that page works.
Lasts: 2 hours
A random code that lets us count visits and return visits. With it we record the pages you view, your IP address and your browser type, to see how the site is used and improve it.
Lasts: 12 months
We also save a few small settings in your browser, such as your cookie choice or that you closed a notice. They stay on your device and are not sent to us.
We only use one marketing tool: the Meta Pixel, from Meta (the company behind Facebook and Instagram). It runs on our landlord register check page, and only if you switch on Marketing in our cookie banner. It tells Meta that you visited that page and whether you finished the check, so we can measure our Facebook and Instagram adverts and show them to people they are more likely to help. Your answers and contact details are not sent to Meta.
Set by Meta to recognise your browser when you come from or go back to Facebook or Instagram, so our adverts can be measured. Meta uses this data as described in Meta’s privacy policy.
Lasts: up to 90 days
Our pages use fonts from Google Fonts, so your browser connects to Google, which receives your IP address; it sets no cookies. Property videos and 3D tours (YouTube, Vimeo, Matterport) only load when you press play, and may set their own cookies then. Links to our Facebook, Instagram and TikTok pages take you to those sites, which have their own cookie policies.
Press Cookie preferences (also at the bottom of every page) to change or withdraw your choice at any time. Turning analytics off removes the trg_vid cookie. You can also delete cookies in your browser settings; aboutcookies.org explains how.
Questions about cookies: info@theresidentialgrid.co.uk or 01582 310018. Our privacy notice explains how we use personal data.